Legal document
Nova Leads Refund Policy
1. General provisions
This Refund Policy (the "Policy") governs refund requests relating to paid Nova Leads Subscriptions.
This Policy supplements the Terms of Use and the Subscription and Payment Terms. If mandatory consumer-protection law gives the User rights that cannot be waived, those rights prevail.
For the purposes of this Policy: "Operator" means Константин Кислов, an Individual Entrepreneur registered in Georgia; "Service" means Nova Leads; "User" means a person using the Service; "Subscription" means a paid period of access; "Trial" means a one-time free period; "Payment" means a transfer of funds in connection with a Subscription purchase; "Payment Provider" means a third party involved in processing a Payment; "Invoice" means the provider's payment request; and "Order" means Nova Leads' internal purchase record.
2. General principle
Nova Leads sells prepaid access to a digital Service. A completed Payment does not mean that every refund request will automatically be denied.
Each request is assessed with regard to:
- the Payment status;
- the Subscription activation status;
- actual use of the Service;
- confirmed information from the Payment Provider;
- technical circumstances;
- applicable law.
3. When a refund may be available
Following review, a refund may be available in circumstances including:
- a duplicate Payment for the same intended purchase;
- a duplicate Invoice or charge caused by Nova Leads;
- a confirmed Payment where the Subscription was not activated because of an internal Nova Leads error;
- a Payment applied to the wrong Nova Leads Order because of a confirmed system error;
- a confirmed processing error by the Payment Provider;
- a prolonged inability to provide the paid Service solely due to Nova Leads where Nova Leads did not provide a reasonable fix;
- other cases required by applicable law.
The presence of any listed circumstance does not mean automatic approval; refund eligibility requires verification of the facts.
5. Cryptocurrency and blockchain transfers
Confirmed transactions on public blockchain networks are generally irreversible. Nova Leads cannot directly reverse a confirmed blockchain transaction.
Sending the wrong token, using the wrong network, sending an incorrect amount or to an incorrect address, or omitting a required memo/tag may prevent automatic identification of the Payment. Recovery may require assistance from the Payment Provider and is not guaranteed.
A User error does not automatically rule out every possible remedy. A refund or recovery depends on provider confirmation, technical availability, and applicable law. Provider or network fees may be deducted. Nova Leads refunds only funds that are actually recoverable and lawfully available.
6. Failed, partial, underpaid, and overpaid Payments
- a failed or expired Invoice normally does not activate access;
- a partial or underpaid Payment may require Payment Provider review;
- an overpayment may require provider or manual reconciliation;
- a new Invoice may be required to complete the purchase;
- a refund or recovery depends on provider confirmation and the actual ability to return the funds.
A screenshot alone is not a basis for manual Subscription activation.
7. Trial
The free 3-day Trial does not create a Payment, so there is no purchase amount to refund. If a paid purchase is made during the Trial, the ordinary refund rules for a paid Subscription apply to it.
8. Cancellation and unused time
The current cryptocurrency checkout is prepaid and does not create recurring charges. A decision not to renew the Subscription does not create a right to a refund for an already activated paid period.
An approved refund may result in cancellation, reduction, suspension, or revocation of the corresponding paid access entitlement. Existing Searches may remain stored, but the delivery entitlement may end.
9. Duplicate Payments
During review, the User must not consume, transfer, or reuse any duplicate access entitlement provided by mistake.
A confirmed duplicate Payment is normally refunded or applied as an extension only with the User's express consent. Nova Leads does not convert it into an account balance or extension without consent.
10. How to request a refund
To request a refund, the User must contact support@bis.cx or Telegram @bis_cx_support and provide:
- the Telegram username or another account identifier;
- the Nova Leads Order number;
- the provider Invoice or Payment number, if displayed;
- the plan, amount, and currency;
- the date and time of the Payment;
- the cryptocurrency transaction hash, asset, and network;
- the wallet or sender address, where relevant;
- a detailed reason for the request;
- supporting screenshots, if they may assist the review.
Nova Leads never asks for a seed phrase, private key, wallet password, exchange password, or full payment card details.
11. Verification
To prevent fraud, Nova Leads may request reasonable verification of identity or Payment. Any verification must be proportionate to the circumstances. The User must not send confidential wallet secrets.
12. Review and response time
The target time for acknowledging receipt of a request is within 5 business days.
The target time for substantive review is within 14 business days after complete information is received.
A complex review involving the Payment Provider may take longer. These timeframes are targets and do not guarantee the date on which funds will actually be transferred.
13. Refund method
Where possible, an approved refund is sent through the original Payment Provider, by the original payment method, or by another lawful and technically available method agreed with the User.
For a cryptocurrency refund, the provider may request a compatible wallet address. Network or provider fees may be deducted. The cryptocurrency amount refunded may differ from the original amount because the plan price is stated in USD and the exchange rate may change. Nova Leads does not guarantee return of exactly the same number of tokens in every case.
14. Time to process an approved refund
The processing time for an approved refund depends on the Payment Provider, blockchain confirmations, bank, wallet, and compliance review.
After funds are transferred to the provider or network, Nova Leads is not responsible for subsequent delays except where such responsibility is imposed by law.
15. Effect on the Subscription
After an approved refund, the related Subscription may be cancelled, shortened, or disabled, and the entitlement to future delivery may end. Refunded access must not remain active. A period already used may be deducted where permitted by law.
16. Chargebacks and payment disputes
Nova Leads recommends contacting support before initiating a chargeback or provider dispute, but this does not limit the User's legal rights.
A payment dispute may result in temporary restriction of access during review. A fraudulent or abusive dispute may result in suspension under the Terms of Use but does not automatically result in indefinite termination of access.
17. Abuse and fraud
Subject to applicable law, Nova Leads may deny or further review a request associated with:
- fabricated transaction evidence;
- repeated false claims;
- repeated attempts to obtain a refund of the same funds;
- simultaneously seeking a refund from the provider and Nova Leads;
- using the Service after claiming that it was not provided.
18. Taxes and fees
To the extent permitted by law, a refund may exclude amounts Nova Leads did not receive or cannot recover, including blockchain, wallet, exchange, Payment Provider, and bank fees, and taxes already remitted if they are non-refundable.
19. Changes to this Policy
Material changes to this Policy may be communicated through the website, Telegram Mini App, Telegram, or email where the relevant channel is available. Changes do not retroactively reduce mandatory rights relating to completed purchases.
20. Governing law and contact details
This Policy is governed by the laws of Georgia. Mandatory consumer-protection provisions remain effective. Before bringing court proceedings, the parties must attempt in good faith to resolve the dispute through Nova Leads support. Unresolved disputes are heard by the competent courts of Georgia unless mandatory applicable law provides otherwise.
Operator: Константин Кислов
Individual Entrepreneur registered in Georgia
Identification number: 145969896
Location: Батуми, Грузия
Website: https://leads.bis.cx
Email: support@bis.cx
Telegram: @bis_cx_support