Frequently Asked Questions about Nova Leads

1. What is Nova Leads?

Nova Leads is a service for continuously monitoring supported public Telegram sources. The User creates a Search, and potentially relevant new messages are sent to the User through Telegram.

Nova Leads provides monitoring software. It does not sell access to contact databases or guarantee any particular result. Learn more about the purpose of the Service on the About page.

2. How is Nova Leads different from an ordinary search?

A Search remains active, and new messages are evaluated continuously. The User does not need to repeat the same search manually. The availability and number of results depend on activity in supported sources.

3. What is a Search?

A Search is a saved monitoring configuration: 1 country, optional cities, 1 root category, and optional subcategories. A Search belongs to an authenticated Telegram User. It can be created and configured in the Telegram Mini App.

4. Which sources are monitored?

Only public Telegram chats and channels added to the supported Nova Leads monitoring registry are monitored. The Service does not automatically begin monitoring all of Telegram. The set and availability of supported sources may change.

5. Can I select multiple countries?

No. One Search covers 1 country and 1 root category. Cities and subcategories act as filters within that scope. Additional paid countries or categories are not available in the current checkout.

6. Can I select multiple cities and subcategories?

Yes. You can select multiple cities within the selected country and multiple subcategories within the selected root category. Selecting all cities and all subcategories is also supported. Cities and subcategories are not charged separately.

7. How many Searches can I create?

Creation depends on the current entitlement and product rules displayed in the Mini App. This page does not establish a numerical limit. Existing Searches may remain saved after access expires, and an enabled Search does not by itself confirm entitlement to active delivery.

8. When does the Trial begin?

A one-time 3-day Trial may begin after the first Search is created successfully. Simply opening or authenticating in the Mini App does not start the Trial. It cannot be restarted after it expires.

9. What is included in the base Subscription?

The base Subscription includes 1 country, 1 root category, all cities in that country, and all subcategories in the selected root category. Current periods and prices:

• 1 month — USD 29;
• 3 months — USD 72;
• 6 months — USD 130.

The server shows authoritative current prices during checkout. See the Subscription and Payment Terms for additional rules.

10. Is there automatic renewal?

The current cryptocurrency checkout is prepaid and does not create automatic recurring charges. The User makes a new payment to renew. If a recurring payment method is introduced in the future, it will require the User's explicit consent and clear advance disclosure of its terms.

11. Which payment methods are available?

The current automated checkout may offer cryptocurrency payment through a third-party payment provider. Available assets and networks are determined by the specific invoice. Nova Leads does not currently represent bank card payment as available.

12. Why is the price USD 29, but the transfer shows another number?

The plan price is denominated in US dollars, while the payment provider converts it into the selected cryptocurrency. The numerical amount differs because it is a different currency. Network or provider fees may be displayed separately. Use the exact details shown on the specific invoice.

13. Can I pay with any cryptocurrency?

No. You may use only the assets and networks offered on the specific invoice. Select and send exactly the specified asset on the specified network; do not use another token or network.

14. What happens if I use the wrong network, token, or amount?

The payment may not be recognized automatically, and activation may fail. Recovery may require assistance from the payment provider and is not guaranteed. Contact support with the order number, invoice or payment identifier, and transaction hash.

Never send a seed phrase, private key, wallet password, or any other password.

15. When is the Subscription activated?

The Subscription is activated only after Nova Leads receives verified, final confirmation of a successful payment. A browser redirect, screenshot, or a single transaction entry in a wallet is not enough. A pending, partial, failed, or expired payment does not activate the Subscription automatically.

16. What happens if I make a partial payment?

A partial payment does not activate the Subscription automatically. It may require review by the payment provider or manual review and, in some cases, a new invoice. The User should contact support.

17. How is an active Subscription extended?

Paying for the same plan while a Subscription is active extends it from the later of the current expiry date or the time the payment is applied. A different plan is not switched automatically and may require manual review. There is no proration or automatic plan upgrade or downgrade.

18. Can I cancel a Subscription?

The current cryptocurrency checkout is not recurring: the User can simply choose not to make another payment. An active prepaid period normally continues until it expires. Account closure can be requested through support. Cancellation does not reverse a confirmed transaction on a public blockchain.

19. Can I get a refund?

Refund eligibility depends on the circumstances, payment-provider status, use of the Service, and applicable law. A duplicate payment or confirmed system error may justify a refund. A low number of messages or lack of commercial results normally does not. Full rules are set out in the Refund Policy.

20. Why have I not received any messages?

Possible reasons include no new matching public messages, a scope that is too narrow, low source activity, an inactive Search or entitlement, an expired Trial or Subscription, or a temporarily unavailable source.

21. Why did I receive an irrelevant message?

Matching is deterministic, and public messages can be ambiguous. AI-based profiling is not performed. The User should review and refine the Search parameters. Support may accept examples for product improvement, but this does not guarantee a change to any specific result.

22. Does Nova Leads use artificial intelligence?

Matching uses deterministic rules and an intent dictionary. Generative AI-based profiling is not performed. Nova Leads does not make automated decisions that produce legal effects or otherwise significantly affect the User's rights.

23. Does Nova Leads store my private Telegram conversations?

No. Nova Leads monitors only supported public sources and does not access a User's private Telegram chats. Learn more about the information processed in the Privacy Policy.

24. What data does Nova Leads store?

In brief: a Telegram identifier and limited profile metadata, Searches, Subscription and Trial status, payment metadata, public messages from supported sources, and technical logs. Details are provided in the Privacy Policy.

25. Does Nova Leads store card or cryptocurrency-wallet details?

Nova Leads does not store full bank-card details, private keys, seed phrases, passwords, or wallet access. The payment interface is handled by a third-party payment provider.

26. Can I delete a Search or account?

A Search can be paused or resumed through available Service functions. A request to delete a Search or account can be submitted to support. Deletion of specific records may be restricted by the need to preserve delivery and payment history, security, related-data integrity, or information the Operator is required to retain. The current version has no built-in account deletion button.

27. Can I contact the message author directly?

Nova Leads delivers only information from a public message. The User decides whether and how to contact the author and must comply with applicable law, Telegram's rules, and anti-spam requirements. Harassment, unsolicited bulk marketing, and fraud are prohibited by the Terms of Use.

28. Does Nova Leads guarantee specific results?

No. The number, relevance, or availability of matching messages is not guaranteed. Nova Leads provides monitoring software and does not guarantee outcomes resulting from third-party messages.

29. What happens if Telegram or a source is unavailable?

External failures and restrictions may temporarily interrupt monitoring or delivery. Nova Leads does not control Telegram or independent sources. Service resumes when technically possible; continuous availability is not promised.

30. How do I contact support?

Email support@bis.cx or contact us on Telegram at @bis_cx_support. A fixed 24/7 response time is not guaranteed.

Never send Telegram codes, a seed phrase, private key, wallet password, or full bank-card details.